Callback Log

Callback Log

In the Callback Log, all executed callbacks, whether successful or failed, that were previously configured in Settings > Development > Callbacks are logged. These can be filtered by date range, entity type and callback type. If a callback has the status failed, the associated error message can be expanded.

Failed Callbacks

If a callback fails on the first attempt, the system tries to reach the server three more times. This takes place at intervals of 1 hour, 6 hours and 24 hours. No further attempts are made after this.

If a callback fails 10 times or more 7 days in a row, it is automatically deactivated by the system.  We send an automatic system mail if the callback fails 10 times or more within a day to notify you in good time. This system email is sent to the email address that was stored as the contact email in the client's company data in the Merchant Backend.

Example:

A callback with the callback ID CB_YKHKY3T6UXIDFIXF6 and the callback type "Create customer" was configured in the Merchant Backend. This callback is now triggered every time a new customer is created.

Let's assume that 20 new customers register within one day - this triggers 20 callbacks. These now fail on the first attempt. Retries for all callback types are repeated after 1 hour, after 6 hours and after 24 hours. After the last attempt also fails, the scenario occurs that the callback with the callback ID CB_YKHKY3T6UXIDFIXF6 failed 10 times or more within one day and the system mail is sent.

The callback log could now be filtered by entity type Customer and callback type Creation . The error messages help to get to the bottom of the error.

If the problem is not resolved within one week, the entire callback is deactivated.