Preliminary Remarks
In Self Service, customers can manage their personal data, payment data, subscriptions, invoices and wallets (for credit-based offers).
The Frisbii Media Self Service can be fully or partially - depending on requirements - integrated into the website.
The layout can also be customized. More information about the Self Service settings can be found here.
Snippets
Overview
In the snippet Overview all information is displayed together.
User-Administration
Legacy user management
The users of a multi-user offer can be managed in the User management snippet. This snippet only appears when a multi-user offer has been purchased via the checkout.
New user management
When a multiuser subscription has been purchased, the new interface of the user administration is displayed in this snippet.
Detailed information on this snippet can be found here: NEW User Administration
More information regarding the new multiuser feature can be found here: Multiuser Overview
Personal Data
In the snippet Personal Data , customer data can be managed and 2-factor authentication can be set up.
Address
The customer can manage their billing and delivery address in the snippet Address.
Add addresses
For new addresses, customers have the option of linking them directly to their active subscription(s).
Change addresses
When changing the address, there is the option of planning the change of address at a specific time in the future.
Up to two address changes can be planned in the future.
Payment
In the snippet Payment the customer can manage their payment methods (change, add new ones).
If a payment method is no longer valid, this is displayed and can either be removed or changed.
Subscriptions
In the snippet Subscriptions all purchased (active, inactive, canceled) subscriptions are displayed. Active subscriptions can be canceled or paused via Manage (depends on the settings in the Merchant Backend).
The Subscriptions tab is divided into 3 tiles:
Subscriptions
All purchased subscriptions (active, inactive, canceled) are displayed here. Active subscriptions can be canceled or paused via Manage (depending on the settings in the Merchant Backend).User Subscriptions
If the customer has been added to a multiuser subscription, this subscription will be displayed here. If the administrator has enabled self service cancellation, the user can cancel the subscription here independently. More information can be found here: NEW User AdministrationPurchases
All orders placed are displayed here, including single products and vouchers.
Customers can also change their payment method directly on the subscription.
Invoices
In the snippet Invoices, created invoices/XInvoices can be downloaded.
Wallets
In the snippet Wallets, the credit balance and top-up can be viewed when purchasing a credit-based offer.
