Multiuser Corporate

What are multiuser corporate offers?

Multiuser corporate offers are structured to support multiple users within a single corporate account. These offers can be configured with either individual products or bundled product combinations, depending on business requirements and pricing strategy.

💲 Pricing Strategy

There are two pricing strategies to be chosen from:

1. Price Per User operates on an individual user basis, where each user within the corporate account is charged a predetermined amount (for example, €2.50 per user). This approach provides linear scaling based on actual user count.

2. Price Per Package operates on users in predefined packages (for example, 10 users for €5). This strategy encourages bulk purchases and can provide cost advantages for larger user groups.

With both pricing strategies, price tiers can be defined.

These configurations are made in the multiuser corporate product contract: Product Contract Corporate

🛒 Offers

Multiuser corporate offers can contain:

• one product

• several individual products

• several products within a bundle

⚠️ When creating an offer with several products the following must be taken into consideration:

• Each product needs its own product contract.

• If each product shall have different prices and/or price tiers, several product contracts must be created.

• If several product contracts are created, it must be ensured that the contract terms (accounting period, cancellation period and subscription interval) are the same in each product contract.

• If the products shall be bundled, the maximum user count must be the same in each product contract as users are automatically added to every product within the subscription.

Learn how to set up a multiuser corporate offer in the article: Create Corporate Offers

⛔ Restrictions

• Cross-selling and up-/down-selling is not supported.

• IVW rules are not supported.

• External orders are not supported.

💶 Billing

All multiuser corporate offers operate on a post-billing model, where charges are calculated and invoiced at the conclusion of each accounting period. Billing calculations are based on the actual user subscriptions that were active during the specific accounting period, ensuring accurate usage-based pricing.

We offer a subscription log which provides transparency by showing every user subscription that was started and ended for each product.

⚙️ Process Control/Failed Payment

The settings made in the process control in the Merchant Backend (Settings > Financial > Payment Methods > Process Control) do not take effect. Instead a default mechanism takes effect as follows:

• Invoices are never canceled due to failed payment.

• If an electronic payment method is stored, the payment method is switched to invoice payment.

• Retry takes place

  • for subscriptions with subscription interval up to one week

    • on 1st day, on 3rd day

  • for subscriptions with subscription interval up to one month

    • 2nd day, 5th day, 8th day

  • for subscriptions with subscription interval more than one month

    • 3rd day, 8th day, 14th day

👥 User Management

Users and other settings regarding the subscription can be managed in the user management both in the Merchant Backend and in the Self Service.

The following functions are available:

• Invite users (manually or via CSV upload)
  If a user does not yet have a customer account to access the subscription.

• Add users
  If a user already exists in the system, they do not need to be invited but can be added.
  This is only available in the Merchant Backend!

• Email Domain Settings
  Email domain(s) can be defined so that users can activate their user subscription by themselves by registering an account via a landing page provided by the publisher.

• User Settings
  It can be defined how long the invitation code shall be valid and if users sould be allowed to cancel their subscription by themselves.

• Cancel active user subscriptions
  If the user doesn’t need/want their subscription anymore, the user subscription can be canceled and if required activated again.

• View subscription log
  The subscription log provides transparency by showing every user subscription that was started and ended for each product.

🔃 User Subscriptions

The user subscriptions created when adding a user to the multiuser subscription can be found

• in the Merchant Backend in the customer account in the tab Subscriptions > Multiuser Subscriptions.

• in the Self Service in the tab Subscriptions.

  

📨Mail Templates

When inviting or adding users to a multiuser subscription, an email is sent to the user. There are two different email templates available.

• For adding users
  

• For inviting users
  

The new email templates have to be activated (Settings > Miscellaneous > Mail Settings), otherwise no email is sent to the users.

Both templates can be customized in the menu item Templates > Mail Templates.

🪝 Callbacks

Callbacks can be triggered for multiuser subscriptions if data shall be transmitted to and processed by another system.

The following callback types are available:

• CREATE
  Is triggered when a user is added to the subscription
  Is triggered when a canceled user subscription (cancel now) is newly created

• CANCEL
  Is triggered when a user subscription is canceled

• CHANGE
  Is triggered when a user’s account is blocked together with their access right

• ENDED
  Is triggered when a user subscription is canceled with cancel now

• UNDO CANCELLATION
  Is triggered when a user subscription cancellation was withdrawn

For more information on how to set up a callback, visit this article: Create callback

👩‍💻 Technical Documentation

Our technical documentation enables to implement automatic user management for multiuser subscriptions.

The detailed documentation can be found here: Using Multi User Subscriptions