🚀Here’s what’s new and improved in Frisbii Billing and Pay this week. These changes were released based on updates completed during the week of Sept 1st – Sept 5th, and packaged for publication on Tuesday, Sept 9th.
🆕 New Feature
🔍 Predictive Analytics is LIVE in Revenue Insights!
Applies to: Billing (Growth, Enterprise)
Platform: App
What’s changed: We’re excited to announce the anticipated launch of Predictive Analytics - a suite of AI-powered Forecasting Labs included in Growth and Enterprise plans. The Labs enbable you to analyze your data, predict outcomes, optimize scenarios, and measure revenue outcomes - turning insights into greater profitability.
The suite includes:
Pricing Lab – Model pricing and discount changes before launch to predict their impact on churn, conversion, and revenue.
Retention Lab – Forecast churned revenue and identify patterns in customer retention.
Acquisition Lab (coming soon) – Project customer growth, lifetime value, and new revenue by plan and cohort.
Learn more in this Knowledge Base article.
Why it matters: Predictive Analytics takes the guesswork out of revenue planning. It uses your own data - combined with our AI - to deliver forecasts tailored to your business. That means you can:
Make confident pricing moves
Prevent churn before it happens
Double down on acquisition strategies that work
With Predictive Analytics, you don’t need a data science team - Frisbii becomes your data science team.
👉 Starter Plan customers now have 60-day access to the full Predictive Analytics suite from September 8th. To continue using it beyond that, upgrade to the Growth Plan and unlock the full power of smarter forecasting.
Have questions about Predictive Analytics? Ask Frida, reach out to your account manager or contact us
Heads up
We’ve spotted a few bugs in the UI already (we’re on it 👩💻👨💻). If you bump into anything odd, drop a note to the Support Team. We will can continue to make enhancements over the coming weeks.
Try Predictive Analytics today and join our upcoming webinar for a demo of the labs on September 25th @10am CET / English only.
🔧Enhancements
🔁 Billing
✅ Add additional Email Addresses per customer for billing or dunning
Product: Billing & Pay (Starter, Growth, Enterprise)
Platform: App
What’s changed
Merchants can now add additional dedicated Invoicing or Dunning email address directly on a customer record when creating a record, under the ‘company section’ - this is in addition to the general customer email.
Then, under ‘Customer communication’ - ‘Email templates’ go into the settings cog for each template and choose if those emails need to also be sent to the Billing or Dunning email addresses configured on the contact.
Note. This action needs to be configured in ALL the email templates that need to be sent to these email ids, even if set at the customer record level. The general email will still recieve all communications in addition to the new emails.
Why it matters
Adding additional email addresses ensure any billing-related communication is sent to the right contact without affecting other correspondence, reducing confusion and payment delays for you, particularly important in b2b scenarios or where a company is paying on behalf of your customer for goods or services.
✅ New warning message when editing customer data with existing credit notes.
Product: Billing & Pay
Platform: App
What’s changed
When editing customer data, a warning message will now appear if there are outstanding credit notes linked to that customer. The warning is only shown when credit notes already exist, to prevent inconsistencies between invoices and credit notes.
Why it matters
This safeguard prevents compliance issues and ensures accuracy when modifying customer records while open credit notes exist.
What to know:
Issuing credit notes later
You can still issue credit notes weeks or months after the original invoice. The system uses the invoice’s original customer data, so compliance is preserved.
Customer address updates
You can continue updating addresses in your webshop or self-service portal. The warning does not block changes; it’s simply a reminder to be cautious when credit notes already exist.
How to handle corrections
If addresses need to be corrected:
Create the credit note against the invoice’s original data (ensuring compliance).
Update the customer’s profile for future invoices.