🚀Here’s what’s new and improved in Frisbii Billing and Pay this week. These changes were released based on updates completed during the week of Sept 15th – Sept 19th, and packaged for publication on Monday, Sept 22th.
🔧 Enhancements
🔁 Billing
✅ Enhanced Email Template conditions & customization
Product: Billing (Growth, Enterprise)
Platform: App & API
What’s new:
Merchants can create email templates with conditional content
Show or hide email sections using conditions on plan handles or subscription handles or even Metadata on Customers, Plans and Subscriptions
New UI options support conditions such as:
property exists
property contains a value
property equals a value
The negation of these conditions is also possible, simply by flipping the toggle on ‘Negate’ e.g
property doesn’t exists
Property doesn’t contain a value
property doesn’t equal a value
Note: to see changes after editing templates, clear cache (CTRL+F5 or CMD+Shift+R).
Examples of template conditions
By plan handle
plan.handle equals 'premium'→ show premium-only contentplan.handle contains 'trial'→ show trial-specific guidance
By subscription handle
subscription.handle equals 'student-discount'→ show content for student planssubscription.handle does not contain 'legacy'→ hide content for legacy subscriptions
Why it matters: You now have much finer control over how customers experience email communication. Templates can adapt dynamically to subscription type or dunning stage - reducing the need for duplicate templates and manual workarounds.
Learn more
👉 See our documentation on conditional email templates for details, including advanced JSON examples for API users.
🧾 Added credit note validation
Product: Billing (Starter, Growth, Enterprise)
Platform: App & API
What’s changed: Implemented a safeguard to ensure that the total sum of credit notes for an invoice cannot exceed the original invoiced amount.
Why it matters: This prevents over-crediting and ensures consistency between invoicing and credit note management, reducing accounting errors.
⏰ Specify Billing Hour added to a Fixed Billing Date
Product: Billing (Starter, Growth, Enterprise)
Platform: App
What’s changed: When setting up plans with a fixed billing date, you can now also specify the exact billing hour.
Why it matters: This addition gives you finer control over billing execution, especially useful for coordinating with payment cycles or operational cut-off times.
🐞 Bug Fixes
🛠️ Metered Billing Products without amount_incl_vat
Product: Billing > Product Setup
Platform: API
What’s changed: Resolved an error that occurred when creating metered billing products without the amount_incl_vat property.
Why it matters: Ensures smoother product setup by making amount_incl_vat optional, improving flexibility and reducing setup interruptions.
📊 Improvements to Annual Plans in Predictive Analytics
Product: Billing Revenue Insights
Platform: App
What’s changed:
Enhanced how our foundational AI-model, ProbableCause, handles annual plans.
Improvements apply across both the Pricing Lab and Retention Lab, with clearer outputs and improved accuracy.
Why it matters:
This makes it significantly easier to work with annual plans across Predictive Analytics: charts are now easier to read, and revenue attribution is clearer and more intuitive.
Join our Predictive Analytics Labs demo!
On Sept 9th we launched Frisbii’s Revenue Insights - Predictive Analytics Labs - join our upcoming webinar where we demo the labs and showcase how you can price smarter, retain longer, and grow faster powered by your data and our AI.
❗Action required
📧 Whitelist NEW Email domain to receive all emails
Applies to: Billing & Pay
Type: Maintenance
What’s changing
From 1 October 2025, all emails will be sent from support@mail.frisbii.com. The previous domain support@mail.reepay.com and support@mail.billwerk.com will NO LONGER be in use.
Why it matters
To ensure you continue receiving mails sent from the Frisbii application without interruption, please ask your IT team to whitelist support@mail.frisbii.com ahead of this change.
Otherwise, emails may be blocked or fail to reach your inbox. If you experience any issues please email support@frisbii.com or raise a ticket with Frida.