What are multiuser family offers?
Family offers are subscription plans that allow one person to purchase access to a service or product and share that access with their family members. Instead of each family member needing their own individual subscription, the primary account holder buys a single family subscription and can invite designated family members to use the same benefits.
This subscription model works on a "buy one, share with many" principle - one purchase covers multiple users within the same household or family unit. The primary subscriber manages the account, billing, and family member invitations, while family members get their own access to the subscribed services without needing separate payments.
📄 Product Contracts
For creating a multiuser family offer, a product contract specifically designed for mutliuser family offers needs to be created beforehand.
The following is defined:
Contract Terms, such as subscription runtime and cancellation period
Price of the offer
Maximum user count, meaning how many users can use this subscription
You can find more information on how to set up a multiuser family product contract here: Create a Multiuser Family Contract
🛒 Offers
Multiuser family offers can contain
one product
several individual products
several products within a bundle
Each product needs its own product contract.
If each product should have different prices and/or price tiers, several product contracts must be created.
If several product contracts are created, it must be ensured that the contract terms (accounting period, cancellation period and subscription interval) are the same in each one.
If the products should be bundled, the maximum user count must be the same in each product contract as users are automatically added to every product within the subscription.
Learn how to set up a multiuser family offer in the article: Create Family Offers
👥 User Management
Users and other settings regarding the subscription can be managed in the user management both in the Merchant Backend and in the Self Service.
The following functions are available:
Invite users
If a user does not yet have a customer account to access the subscription.Add users
If a user already exists in the system, they do not need to be invited but can be added.
This is only available in the Merchant Backend!Cancel active user subscriptions
If the user doesn’t need/want their subscription anymore, the user subscription can be canceled and if required activated again.
🔃 User Subscriptions
The user subscriptions created when adding a user to the multiuser subscription can be found
in the Merchant Backend in the customer account in the tab Subscriptions > Multiuser Subscriptions.
in the Self Service in the tab Subscriptions.
📨 Mail Templates
When inviting or adding users to a multiuser subscription, an email is sent to the user. There are two different email templates available.
For adding users
For inviting users
The new email templates have to be activated (Settings > Miscellaneous > Mail Settings), otherwise no email is sent to the users.
Both templates can be customized in the menu item Templates > Mail Templates.
👩💻 Technical Documentation
Our technical documentation enables to implement automatic user management for multiuser subscriptions.
The detailed documentation can be found here: Using Multi User Subscriptions